Timed Ticket FAQS

How do I purchase a ticket?

If you are a member, secure your advanced reservation here. Have your membership card ID ready to log in. Then be sure to bring your membership card and printed reservation to the Museum at your designated date/time.

If you are purchasing general admission tickets, tickets can be purchased here. First select the date/time on the calendar for your desired ticket type. Then, choose the number of tickets for that date/time. Finally, add to cart and proceed to check out.

What happens if I miss my time?

All sales are final. No exchanges or refunds.

Note that Museum entry is not permitted prior to your ticket time and if you arrive after the time slot ends, you may be admitted only if space permits on that day. If you miss your allocated entry time, you may try to come to the Museum (same day only), and if we have space available in a later time slot for the day on the same day as your ticket indicates, we will reassign you to the next available time on that day, but cannot guarantee entry. Tickets are not refundable.

What happens if I miss my day?

Tickets are only valid for the day of visit. No refunds.

What do I do if I already have a ticket? (i.e., purchased online before the Museum required timed tickets or received tickets from a friend or hotel package)

Bring your ticket to the Museum, and you will be assigned a timed ticket for the next available time on that day.

How long will I be able to stay in the gallery? Is there a time limit in the gallery?

Bring your ticket to the Museum, and you will be assigned a timed ticket for the next available time on that day. Once at the Museum, we invite you to enjoy at your own pace, and in groups of 5 or less so everyone can respect physical distancing and see the works responsibly.

Can I upgrade my timed ticket to a membership?

Yes. Bring your ticket to the Member Services desk, and a Visitor Experience Specialist can apply your tickets to membership. This option is only available on-site and on the same day as your assigned ticket indicates.

I’m a member, do I need to reserve an online timed ticket?

Yes, member visits after November 21, 2020 will require a reservation to control capacities and ensure members can access the Museum. Log in here to make a member reservation. Then bring your printed reservation and your membership card at your designated time and proceed to the member line. Note we are allocating space within our capacity allotment every 30 minutes specifically for members, but it’s available on a first come first served basis

I’m a member, how often can I reserve tickets?

As a benefit of membership, members can visit free all year. Members can reserve tickets once every 24 hours and are limited to then number of people covered by your membership level. Additional reservations made in one 24-hour period will not be accepted and result in an error. Reservations are being held in every time slot specifically for members so if a member would like to reserve more than one date, please check back on the next date to reserve space for another day. For questions, please email memberships@thedali.org.

I’m a member, what if there is a line for admission? Will I get in?

Due to limiting capacities for health & safety, we will not allow walk-ups. As long as you have your advanced member reservation and your membership card, you will get in. Proceed to the member line upon arrival.

Is parking included with my online ticket?

No, parking is a separate $10 fee when you get to the Museum ($5 on Thursdays & Fridays after 5pm) and is available on a first-come, first-served basis. To minimize contact, all Museum transactions will be via credit card only. Parking is free, as available, for members visiting the Museum with valid membership card and ID (must have membership at the time of parking).

What if I am unable to purchase online, can I purchase tickets at the Museum?

Advanced timed tickets are required for entry. Only if capacities allow, we will offer on-site tickets and there is a $2 surcharge for same day tickets on site.

I have NARM membership from another institution, how do I reserve tickets?

We welcome NARM members outside a 50 mile radius of The Dalí. During the Van Gogh Alive exhibit (Nov 21-Apr 11), NARM members must make an advanced online registration in order to visit. Due to the demand and limited capacities, the fee for NARM members will be $10. Visit this page to make a NARM reservation, then bring your membership card upon arrival for your designated date/time for entry.