At The Dali, you become part of a creative process: collaborating with colleagues across departments; balancing the experience you bring to work with new talents & skills honed on the job; and sharing ideas and input in a dynamic, ever-evolving artistic environment. The Museum offers engaging work, a healthy work/life balance, an array of cultural and educational opportunities; and avenues for personal & professional growth…all in an iconic, world-renowned setting, surrounded by masterpieces of the 20th century.
JOB TITLE: IT Support Technician
REPORTS TO: Facilities Director/IT Manager
The IT Support Technician maintains and supports the end-user computing systems of The Dali Museum. These systems include the in-house computers; printers; phone systems; Wi-Fi/internet connections; and any/all other IT assets and inventory. The IT Support Technician performs day to day end-user support of Microsoft Office and other software applications, along with preventative maintenance of the network equipment and other assets.
The IT Support Technician also supports the maintenance and usage of a variety of AV and digital assets such as projectors, audio systems, digital signage, and equipment/devices for Virtual & Augment Reality, and other emerging digital platforms.
This position will also work on special projects related to exhibitions and others to enhance the visitor’s experience at the Museum. The IT Technician works in tandem with, and has a complementary schedule to, the Senior Network Administrator.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides prompt and courteous IT technical support to staff
- Maintains & troubleshoots LAN hardware, software, and telecommunication services
- Drafts and implements SOPs related to network hardware and software acquisition, use, support, security, file management and backup
- End user /Help Desk Support – System network users, user devices, user data access support, system security, and system logs
- Trains users as needed on software and equipment
- Provides support for Office 365, email, and user resources such as data file and application access
- Tests and fixes faulty equipment, software, and systems
- Maintains and updates help desk documents, SOPs or Wiki for Museum staff, volunteers, docents
- Assists with ensuring proper documentation of IT assets, administrative access and passwords, and operation of hardware and software systems
- Administration of, and back-up production support for, the Museum’s ‘Intranet’ website
- Provides assistance and oversight with the Audio Guide equipment, including maintaining equipment and sourcing new equipment if needed
- Assists (with the Senior Network Administrator) in the research and procurement of new technology, and digital-related assets to keep the Museum up-to-date, and working efficiently and cost-effectively
This job has no supervisory responsibilities, although the department may work with IT interns
KNOWLEDGE SKILLS AND ABILITIES:
Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in this position.
- Proficient experience of Microsoft Office 365 products, Windows Operating Systems, Computer hardware, Mac Operating Systems
- Some database training or experience desired, but not required (SQL, Microsoft Access)
- Experience managing virtual reality (and augmented reality, mixed reality, etc.) equipment to include but not limited to Oculus Rift & Samsung Gear VR, and Alienware type gaming systems
- Proficient with apps in both Mac OS and WOS systems
- Exposure to a variety of AV equipment a plus but not required – will train
- Exposure to AV control systems – Crestron a plus
- Exposure to digital signage systems such as Bright Sign players and Bright Author software
- Excellent interpersonal and customer service skills
- Good analytical and problem solving skills
- Up-to-date technical knowledge and/or training
- Logical thinker
- Ability to establish priorities in a high-volume environment
- Ability to assess the Museum staff’s IT knowledge and abilities to best serve and/or train
- Ability to articulate in writing – processes, procedures, and documentation
- This position requires variable work schedule including evening and weekend hours
EDUCATION, EXPERIENCE, and TRAINING:
- Bachelor’s degree in IT, Computer Systems or related field or equivalent work experience
- Eager to grow within the position and seek professional development in the latest trends of tech and IT
PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee frequently is required to walk.
- The employee is frequently required to stand for periods of time (up to 8 hours per day).
- The employee must frequently lift and/or move up to 20-35 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Please send your resume with a brief cover letter to firstname.lastname@example.org. Please, no phone calls.
JOB TITLE: Part-time Admission Sales Associate / Gallery Assistant
REPORTS TO: Sales Management Team and Merchandise Director
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Excellent customer service and a professional demeanor must be exhibited at all times
- Accurately process admission tickets and memberships
- Participate in the dispensing and maintenance of audio headsets as well as the handling of Virtual Reality (VR) equipment
- Assist with aspects of Dali Museum Admission Sales, Visitor Experience and Membership Sales
- Assist with physical inventories held twice annually
- Attend all mandatory meetings
KNOWLEDGE, SKILLS & ABILITIES:
- Proficiency with computers and good interpersonal skills are required
- Retail experience and strong sales skills are preferred
- Premier customer service with the public is paramount
- Ability to comply with procedures is necessary
- Ability to communicate well with Visitors, Museum Staff and Volunteers is expected
EDUCATION, EXPERIENCE & TRAINING
- Point of sale experience
- High School Diploma required
- Interest in the arts and culture preferred
- A multi-lingual fluency is an asset
QUALIFICATIONS & REQUIREMENTS
- Must be able to provide proper ID and documentation
- Legal working age required
- Subject to background check
- Efficient computer skills with various software applications. (Outlook, Word, Excel)
- Ability to commit to assigned work schedule and abide by peak season black-out periods
- Ability to have excellent interpersonal skills with Visitors, Museum Staff and Volunteers
- To become knowledgeable of the Dali organization and Museum functions is essential
Internships are seasonal, non-paying positions designed to provide college graduate and undergraduate students, recent graduates and beginning museum professionals with off-campus and/or on-the-job Museum experience. The program incorporates the opportunity to study the life and work of Salvador Dali while learning about the inner workings of an art Museum. The program also offers a challenging learning experience and promotes awareness of Museum careers. Students may be eligible to receive college credit (if applicable).
This program is informal and can be designed to work within the student’s schedule. Internships typically last for three months in the Fall and Spring starting in September and January, and 10 weeks in the Summer, starting in June. Internships typically require at least a two-day/week or 15-hour commitment.
Internships are offered in the following departments for qualified individuals:
General Marketing/Public Relations
Graphic Design (Marketing)
Hospitality – Events
Human Resources Management
The Dali Museum accepts applications from both undergraduate and graduate students, as well as recent graduates and beginning museum professionals. International students, especially from Spain, France, and Germany are also encouraged to apply.
Deadlines to apply for an internship:
- Fall Internship: July 1
- Spring Internship: November 1
- Summer Internship: March 1
The Dali is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.
Internship Frequently Asked Questions
Who is eligible to become an intern at The Dali Museum?
The Dali Museum's Internship Program is open to current students, recent college graduates, graduate students and beginning museum professionals. The Museum encourages candidates from diverse backgrounds and academic disciplines to apply.
There is currently no High School Internship Program. High school students and recent high school graduates should visit the volunteer page for more information about programs at The Dali.
Ages 9-15 are eligible for The Dali Museum's Junior Docent Program.
Must I be a current student to be eligible to intern?
No, The Dali's Internship Program is open to current students, recent college graduates, graduate students, and beginning museum professionals.
If I am an international student, do I still qualify to be an intern?
Yes, many international students participate in the Internship Program. All interns are expected to be proficient in speaking, reading and writing the English language (but you do not need to submit your TOEFL scores). We are unable to sponsor J1 visas. The Dali is also unable to assist with housing accommodations or fees associated with visa applications.
When do internships take place?
Spring (January – May)
Summer (June – August)
Fall (September- December)
When is the deadline for applying for an internship?
Spring (November 1)
Summer (March 1)
Fall (July 1)
Are the internships paid?
No, Museum internships are unpaid.
Can I apply for more than one internship term at the same time? (i.e. Spring and Fall internships simultaneously)?
Yes. Please note on your application what terms you are applying to.
May I submit more than the required documents?
You are welcome to submit more than the required documents. All documents will be taken into account for placement.
Who should I contact with questions regarding the application?
How many interns are typically accepted?
The number of interns accepted depends on the needs of the respective departments.
What is the interview process like?
The Museum will contact selected candidates to set up an interview, which may be conducted over the telephone. The interview will cover topics such as scheduling, expectations and potential projects.
Is it possible to receive academic credit for participating in the internship program?
Yes, the Museum will work with students to fulfill their academic requirements.
Is intern housing included?
No, there is no housing available.
Is there an intern scholarship available?
Not through The Dali Museum, but you are welcome to investigate external sources.
What types of projects will I be working on?
Internship projects are based on The Dali’s needs and requirements, and are assigned to interns with the appropriate skills and interests. All of the internships have an administrative component.
What will my schedule be?
Hours and days vary based on departmental need and the student’s schedule. Schedules are usually made during the orientation process, or beforehand if certain accommodations have to be made. The hours are generally very flexible.
Are there volunteer opportunities at The Dali independent of the Internship Program?
Yes, for information on volunteer opportunities, please visit the volunteer page on The Dali's website.