Careers + Internships
At The Dalí, you become part of a creative process: collaborating with colleagues across departments; balancing the experience you bring to work with new talents & skills honed on the job; and sharing ideas and input in a dynamic, ever-evolving artistic environment. The Museum offers engaging work, a healthy work/life balance, an array of cultural and educational opportunities; and avenues for personal & professional growth… all in an iconic, world-renowned setting, surrounded by masterpieces of the 20^th century.

Career Opportunities

Careers + Internships
JOB TITLE: Visitor Experience Manager
REPORTS TO: Visitor Experience Director
DEPARTMENT: Visitor Experience
STATUS: Non-Exempt/Full Time 40 hrs./wk.

OVERVIEW:
The Visitor Experience Manager creates a highly positive experience for Museum visitors that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. In this capacity, the manager is responsible for managing and training staff for admissions, membership, app coordination, and virtual reality experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the daily sales and processing of admission tickets by cash and credit card, being very knowledgeable of the Galaxy POS.
• Manages the daily sales and processing of memberships and works towards Museum membership goals.
• Manages training on and execution of Museum “will call” and guest arrival.
• Ensures visitor flow by proactively guiding and provides signage to assist visitors in optimizing queues and use of space when navigating the Museum.
• Resolves visitor complaints on site.
• Manages online scheduling system (JOLT) to adequately staff positions throughout the Museum within budget.
• Provides training on accessibility and other identified areas.
• Responsible for the hiring of entry level sales positions; approves payroll time card entries and vacation approvals for
• Oversees the opening and closing of admissions, membership, app distribution/information, and virtual reality experiences daily.
• Prepares monthly reports on scheduling, strategic planning, accessibility goal attainment.
• Oversees all money handling duties of registers and safes, opening /closing procedures, posting of sales and relevant reports.
• Provides instruction and SOPs for Galaxy computer procedures, memberships, awareness of stock replenishment, ticketing and visual display guidelines, audio guides and Dreams of Dalí VR experience.
• Develops annual goals for all positions within the team.
• Responds to customer inquiries on-site.
• Collaborates with Museum Store Management, Membership/Marketing Management, IT, Facilities, and Security on a daily basis.
• Sets and maintains the environment for visitor-centric public spaces including audio and visual branded offerings (music/film/signage/etc.)
• Stays knowledgeable of current and upcoming exhibitions, films, educational programs, and marketing campaigns.
• Maintains inventory of printed visitor information and marketing materials, and ensures signage is properly placed.

SUPERVISORY RESPONSIBILITIES:

• Manage and motivate Visitor Experience team members.
• Exercise discretion and independent judgment with respect to matters of significance.
• Enforce Museum policies and procedures.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
• Schedule staff working hours. Recommend overtime, approve time cards for staff and forwards to Visitors Experience director for payroll preparation.
• Recruit, train, schedule and evaluate Visitor Experience Specialists according to established museum procedures.

KNOWLEDGE SKILLS AND ABILITIES:
 Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in this position.

 KNOWLEDGE:

• Knowledge of various computer software programs used on a daily basis. (including excel, word, power point, outlook, word press, Galaxy, the App – Guru, and virtual reality)
• Knowledge of the customer relations practices.
• Knowledge of managing staff and scheduling part-time staff members
• Knowledge of training protocols

SKILLS:

• Excellent and effective interpersonal communication (verbal and written internal/external) skills
• Active listener and able to adapt to dynamic situations and multi-task.
• Experience in collaboration and team dynamics
• Selling skills and money management
• Standard Operating Procedure development
• Organization, attention to detail, prioritize, and provide solutions
• Anticipate needs of staff and visitors
  

ABILITIES:

• Must be able to work a flexible and sometimes unpredictable schedule with variable and/or extended hours.
• Must be able to work one weekend day.
• Ability to establish priorities, balance demands of multiple projects and meet deadlines.
• Ability to set and meet goals.

EDUCATION, EXPERIENCE, and TRAINING:

• Bachelor’s or Associates degree.
• Minimum of 3 years managerial experience.
• Ability to multi task within all areas of the visitor experience department
• Ability to be flexible and creative.

 CERTIFICATES, LICENSES, REGISTRATIONS:
There are no specific paper requirements for this position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk and hear.
• The employee is required to walk.
• The employee is frequently required to stand for periods of time up to 8 hours per day
• The employee must frequently lift and/ move up to 20-25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Good listening skills are required.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job: The work environment is dynamic and focused on visitor management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please complete this application and send with your resume with a brief cover letter to HR@thedali.org. Please, no phone calls.

Careers + Internships
JOB TITLE: Part-time Seasonal Visitor Experience Specialist
REPORTS TO: Visitor Experience Management
DEPARTMENT: Visitor Experience
STATUS: Non-exempt
SALARY: $11/hour

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interact with visitors at various locations within the Museum
  Process admission tickets
  Process memberships
  Guide visitors using the Museum’s app
  Assist with equipment maintenance
  Assist visitors with virtual reality (VR) and augmented reality (AR) use
  Assist with Museum special events

KNOWLEDGE, SKILLS & ABILITIES: 

• Customer service skills
  Interpersonal communication skills
  Point of Sales Systems knowledge
  Comfortable with technology
  Proficiency with computer business programs (word/outlook)
  Comfortable in a dynamic work environment
  Bi-lingual an asset but not required

EDUCATION, EXPERIENCE & TRAINING

• Point of Sales Systems
  High School Diploma
  Customer Service

QUALIFICATIONS & REQUIREMENTS 

• Legal age, ID, and documentation
  Subject to background check
  Commit to working between 15-20 hours weekly
  Ability to work on a Saturday or Sunday weekly
  Ability to work Thanksgiving weekend
  Ability to work 12/26 – 12/31
  Desire to become knowledgeable about the Museum, its collection and the artist, Salvador Dalí

Please complete this application and send with your resume with a brief cover letter to vemgmt@thedali.org. Please, no phone calls.

Careers + Internships
JOB TITLE:  Part-time Seasonal Store Sales Associate
REPORTS TO: Store Management
DEPARTMENT: Sales
STATUS: Non-exempt
SALARY: $11/hour

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interact with visitors at register stations within the Museum Store
  Process merchandise transactions
  Assist with Store merchandise maintenance

KNOWLEDGE, SKILLS & ABILITIES: 

• Customer service skills
  Interpersonal communication skills
  Point of Sales systems knowledge
  Comfortable with technology
  Proficiency with computer business programs (MS Word/Outlook)
  Comfortable in a dynamic work environment
  Bi-lingual an asset but not required

 EDUCATION, EXPERIENCE & TRAINING

• Point of Sales systems
  High School Diploma
  Customer Service

 QUALIFICATIONS & REQUIREMENTS 

Legal age, ID, and documentation
Subject to background check
Commit to working between 15-20 hours weekly
Ability to work on Thursday until 8pm through Sunday weekly

Ability to work Thanksgiving weekend
Ability to work 12/26/19 – 12/31/19
Ability to work 11/1/19 – 4/30/20
Desire to become knowledgeable about the Museum, its collection and the artist, Salvador Dalí

Please complete this application and send with your resume with a brief cover letter to store_mgmt@thedali.org. Please, no phone calls.

Internships

Internships are seasonal, non-paying positions designed to provide college graduate and undergraduate students, recent graduates and beginning museum professionals with off-campus and/or on-the-job Museum experience. The program incorporates the opportunity to study the life and work of Salvador Dalí while learning about the inner workings of an art Museum. The program also offers a challenging learning experience and promotes awareness of Museum careers. Students may be eligible to receive college credit (if applicable).

This program is informal and can be designed to work within the student’s schedule. Internships typically last for three months in the Fall and Spring starting in September and January, and 10 weeks in the Summer, starting in June. Internships typically require at least a two-day/week or 15-hour commitment.

Internships are offered in the following departments for qualified individuals:
Data Analysis
Development
Education
General Marketing/Public Relations
Graphic Design (Marketing)
Hospitality – Events
Human Resources Management
Information Technology
Innovation Programming
Library/Museum/Archival Studies
Museum Management
Video Production/Editing

Internship Eligibility
The Dalí Museum accepts applications from both undergraduate and graduate students, as well as recent graduates and beginning museum professionals. International students, especially from Spain, France, and Germany are also encouraged to apply.

Deadlines to apply for an internship:

• Fall Internship: July 1
• Spring Internship: November 1
• Summer Internship: March 1

Fill out an Intern Application, email internships@thedali.org or call  727.623.4731.

The Dalí is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation or political affiliation.

Internship Frequently Asked Questions about Careers + Internships